TICKET #1042 · DRIVEOpened 09:14
Customer
Our finance lead left last week and owned the "Finance 2026" shared drive. Nobody can add new people to it now. Can you fix the permissions?
Workspace intelligence · suggested reply2 matching resolutions
Shared drives don't have a single owner, so nothing was lost when the account was suspended, but no one is left with the Manager role. A super admin can open Admin console › Apps › Google Workspace › Drive and Docs › Manage shared drives, select "Finance 2026" and add a Manager. Who should own it going forward?